Talk to us
In-app support
Open a support ticket from the Help screen in the app. Describe what’s going on and our team
replies right inside the thread — you’ll get a notification when we answer.
X / Twitter
Reach out or DM us on X for updates and quick questions.
Common questions
How do I get help inside the app?
How do I get help inside the app?
Open the Help / Support screen and create a ticket. You can follow up with more messages in the same
thread, and we’ll mark it answered once we reply. No third-party chat widget needed — it’s built into Puls.
I signed in but I don't see a wallet — where is it?
I signed in but I don't see a wallet — where is it?
Your wallet is created automatically when you sign in with Google. There’s nothing to install. If you
don’t see a balance, you may not have test USDC yet — open a support ticket and we’ll help.
My first trade is taking a while.
My first trade is taking a while.
The very first trade on a brand-new market warms up an on-chain contract, which can take a few extra
seconds. Later trades on that market are fast.
Do I pay gas?
Do I pay gas?
No. Gas on Arc is sponsored by Puls. You only ever spend your trading stake. See Wallets.
Is this real money?
Is this real money?
Puls currently runs on Arc Testnet. Balances are test USDC and markets are for demonstration.
See Arc network.
How is my win rate calculated?
How is my win rate calculated?
Win rate is your mark-to-market PnL across markets, realized as markets resolve. It drives your
leaderboard rank and your forecaster reputation. See Prediction markets.