> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pulsmarket.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Puls — in-app support tickets, community, and common questions.

## Talk to us

<CardGroup cols={2}>
  <Card title="In-app support" icon="life-ring">
    Open a **support ticket** from the Help screen in the app. Describe what's going on and our team
    replies right inside the thread — you'll get a notification when we answer.
  </Card>

  <Card title="X / Twitter" icon="x-twitter" href="https://x.com/rdmnad">
    Reach out or DM us on X for updates and quick questions.
  </Card>
</CardGroup>

## Common questions

<AccordionGroup>
  <Accordion title="How do I get help inside the app?">
    Open the Help / Support screen and create a ticket. You can follow up with more messages in the same
    thread, and we'll mark it answered once we reply. No third-party chat widget needed — it's built into Puls.
  </Accordion>

  <Accordion title="I signed in but I don't see a wallet — where is it?">
    Your wallet is created automatically when you sign in with Google. There's nothing to install. If you
    don't see a balance, you may not have test USDC yet — open a support ticket and we'll help.
  </Accordion>

  <Accordion title="My first trade is taking a while.">
    The very first trade on a brand-new market warms up an on-chain contract, which can take a few extra
    seconds. Later trades on that market are fast.
  </Accordion>

  <Accordion title="Do I pay gas?">
    No. Gas on Arc is sponsored by Puls. You only ever spend your trading stake. See [Wallets](/concepts/wallets).
  </Accordion>

  <Accordion title="Is this real money?">
    Puls currently runs on **Arc Testnet**. Balances are test USDC and markets are for demonstration.
    See [Arc network](/concepts/arc).
  </Accordion>

  <Accordion title="How is my win rate calculated?">
    Win rate is your mark-to-market PnL across markets, realized as markets resolve. It drives your
    leaderboard rank and your forecaster reputation. See [Prediction markets](/concepts/prediction-markets).
  </Accordion>
</AccordionGroup>

## Something broken or a feature request?

Open a [support ticket](https://app.pulsmarket.tech) in the app or an issue on our
[GitHub](https://github.com/rdmbtc/Puls). We read everything and ship fast.